MDDialer- Trusted partner for predictive Dialler

About Us

voip phone service in philippines

With Mddialer You Can Obtain Many Advantages

It’s easy to use and requires less time to understand.It’s super cost effective.As it’s really difficult to find the agents with good accent, so why not save yourself from this hassle and get MDdialer where you can get super high quality pitches.

MDDIALER is one of the World’s leading Asterisk Dialer. We Provide best voip phone services in philippineswe care our client’s business as our own, they know we’re in this together.

MDDIALER has created Dialer application / development / customization for Dialer platforms that enables customers to work with automated and intelligent and user friendly system that enhance business performance by communication media.

Why choose us

Save time and money on a complete Chat/email. Expert engineers install and maintain your server environment so you can get back to business. 24*7 troubleshooting , maintenance and engineering support. reliable performance in hosted dialer services built on a high-availability infrastructure so you can depend on your mail arriving in time.

Ability for an agent to call clients in succession from a database through a web-client
Ability to display a script for the agent to read with fields like name, address, etc. filled-in
Ability to set a campaign to auto-dial and send live calls to available agents
Ability to dial predictively in a campaign with an adaptive dialing algorithm
Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server
Ability to transfer calls with customer data to a closer/verifier on the local system or a remote Asterisk server
Ability to open a custom web page with user data from the call, per campaign
Ability to autodial campaigns to start with a simple then direct to agent
Ability to broadcast dial to customers with a pre-recorded message
Ability to park the customer with custom music per campaign
Ability to send a dropped call to a voicemail box, queue or extension per campaign if no agent is available
Ability to set outbound CallerID per campaign or per list
Ability to take inbound calls gathering CallerID
Ability to function as an ACD for inbound and fronter/closer verification calls
Ability to have an agent take both inbound and outbound calls in one session(blended)
Ability to start and stop recording an agent’s calls at any time
Ability to automatically record all calls
Ability to manually or automatically call upto two other customer numbers for the same lead
Automatically dial unlimited alternate numbers per customer until you get an answer
Ability to schedule a callback with a customer as either any-agent or agent-specific
Ability in Manual dial mode to preview leads before dialing
Ability for agents to be logged in remotely anywhere with just a phone and a web browser
Disposition of calls (HotKeys)
Definable Agent Wrapup-time per campaign
Ability to add custom call dispositions per campaign
Ability to use custom database queries in campaign dialing
Recycling of specified status calls at a specified interval without resetting a list
Dialing with custom TimeZone restrictions including per state and per day-of-the-week
Dialing with Answering Machine Detection, also playing a message for AM calls
Multiple campaigns and lead-lists are possible
Option of a drop timer with safe-harbor message for FTC compliance
Variable drop call percentage when dialing predictively for FTC compliance

System-wide and per-campaign DNC lists that can optionally be activated per campaign
All calls are logged and statuses of calls are logged as well as agent time breakdowns
Load Balancing of call across multiple inbound or outbound Asterisk servers is possible
Agent phone login balancing and failover across multiple ViciDial servers
Several real-time and summary reports available
Real-time campaign display screens
3rd party conferencing(with DTMF macros and number presets)
3rd party blind call transfer
3rd party conferencing with agent drop-off
Custom Music-On-Hold and agent alert sound for inbound calls
Estimated hold time, place in line, overflow queues and several other inbound-only features
Skills-based ranking and call routing per inbound group(queues) and campaign
Queue Prioritization per campaign and inbound group
Single agent call queueing
Ability to set user levels and permissions for certain features and campaigns
Ability for managers to listen-in on agent conversations
Ability for managers to enter conversations with agents and customers
Ability for managers to change the selected queues for an agent
Ability for agents to select a Pause Code when they are not active
Ability for agents to control volume levels and mute themselves
Ability for agents to view the statuses of other agents on the system
Ability for agents to view details for calls in queue that the agent is selected to take calls from
Ability for agents to select and click to take calls in queue from their agent screen
Agent shift enforcement by day and time, defined per user group
Full QueueMetrics-compatible call logging, inbound and outbound
Several Vtiger integration features: user-sync, account-sync, data interconnection
Full integration with Sangoma Call Progress Detection(CDP) for better Answering Machine Detection(AMD)
Multi-function web-based agent API allowing for control of agent sessions including click-to-dial outside of the agent screen
Lead import web-based API
Web-based data export utilities
Separate Time-clock application to track user work time
Web-based administration
DID, phone and carrier trunk provisioning through the web interface
Client web-app web pages available in English, Spanish, Greek, German, French, Italian, Polish, Portuguese, Brazilian Portuguese, Slovak, Russian, Dutch, Swedish, Traditional Chinese, Danish and Japanese
Admin web pages available in English.